Public cloud services market will see the fastest growth in spending, with a five-year CAGR of 21.3%
To maintain strategic competitiveness, today’s CEOs and business leaders are focused on realizing growth and digital business change. Like so many things, the story starts with the pandemic, which forced companies to adopt a more technologically sophisticated approach to managing customer service.
This Traditional IT model was born out of ITIL and On-Premises based technology solutions. As a result of this, if we attempt to apply this Traditional IT model to Cloud-based technologies we run into many issues. Cloud as-a-Service for infrastructure, platforms, and various software offerings continues to be the largest, and fastest increasing, engine of growth for the whole cloud market 1.
We need to manage your journey through all of these different channels
Moving forward, the fundamentals driving the cloud market will continue to shift with the transition to a digital-first economy. Digital commerce catch-up and scaling and digital remote working have become the center of attention.
Naturally a lot of digital native business thrived with double digit growth. Cloud native technologies empower organizations to build and run scalable applications in modern, dynamic environments such as public, private, and hybrid clouds. It is not enough to view every company as a software company.
“Now, every CIO is a cloud operator” - Paul Cormier, RedHat CEO 2.
Focus on “Outcomes” first and “as a Service” second
As a service model is not a silver bullet. Even the largest cloud providers suffer outages that can impact an organization’s ability to conduct business 3. More than 30,000 impacted customers observed Google 404 errors on their websites 4. To alleviate this, many providers offer multiple availability zones so organizations can failover from one zone to another when and if a disaster or outage strikes. Remember that putting all your eggs in the same basket may be a very bad idea for your mission-critical services.
CEOs and business leaders are focused on recovering revenue, profit and growth to pre-pandemic levels. Obviously, the as-a-service solution a customer chooses depends first on the functionality the customer requires, and the expertise it has on staff.